Important Information – Please Read:

Flower Availability:
If you need more flowers than listed on our website, please contact our office directly. We're happy to help and will do our best to meet your needs. We can only upload stock to our website for ordering two weeks at a time.

Minimum Order Value:
A minimum order of R1500 is required for delivery.
Orders below this amount can either be collected from the farm or delivered via courier by arrangement.

Order Confirmation:
You'll receive a confirmation email after checkout. If you don't receive one, your order was not processed.

Mixing Products:
You may combine cut flowers and dried goods in your order. Please note that commerce items and seeds cannot be included.

Delivery Scheduling:
Ensure all items in your basket are scheduled for the same delivery date. The date you select online is the date your order will leave the farm.

You’ll receive a WhatsApp notification on the day of delivery with your collection time.

For Pretoria farm collection, please ensure you are ordering from the correct region. If unsure, contact:
The Big Red Barn – Pretoria
📞 +27 65 331 3974
📧 pretoria@adeneflowers.co.za

Courier & Airfreight Options:
•    Cape Town International Airport: Deliveries to Durban, East London, Port Elizabeth, and Johannesburg. (Same-day delivery is not guaranteed.)
•    ST Couriers, Stikland: Used for deliveries in the Western Cape (Same-day delivery not available).
Courier Notes:
ST Courier will invoice you directly and confirm your delivery date once they receive the flowers.
Air Freight via FWD Freight:
•    Delivery is to Cape Town Airport after 1 PM.
•    Waybill and flight details will be sent to you via WhatsApp.
•    Flowers are stored in cold storage until collected.
Courier Packaging Fees (incl. VAT):
•    Small Box: R30
•    Large Box: R40
•    Waterbags: R7 each (holds 2 bunches)
•    Delivery to Cape Town Airport or ST Courier: R161

Delivery Days:
Deliveries are available on Tuesdays, Thursdays, and Fridays as part of our two-week cycle.
If you require delivery on a different day, please contact our office to place your order. These orders cannot be processed online but can still be accommodated manually.

Collection Point:
Select your preferred collection point during checkout. Your order will be delivered there as chosen.

Delivery Notification:
On the day of delivery, you’ll receive a WhatsApp message confirming the estimated arrival time of the truck at your pickup point, along with your flower order and any flight details, if applicable.

Pickup Time:
Please be on time for your pickup, as we do not hold flowers at collection points. Arrive a little early if possible. If you’re unable to meet our truck at the specified time, we’re happy to leave your flowers at the kiosk (if your pickup point is one of our kiosks). Please just contact the office in advance so they can notify the florist on duty and share your invoice. This allows the florist to set your flowers aside for you.
You’re welcome to collect them later at your convenience, as long as it's before 6 PM on the same day. Unfortunately, we don’t have space to store flowers overnight in our fridge.

Buckets:
Please bring your own buckets for collection.

Invoicing:
Invoices will be sent via email and WhatsApp. Please make an EFT payment using your name and INVOICE NUMBER as reference before collection. Drivers are instructed to deliver flowers only after payment has been received.

Thank you for your support and cooperation!

We are delighted to assist you with your order from Adene’s Farm Flowers. Please follow the instructions below to ensure a smooth collection process.

Delivery and Pickup Information

             1. Select Delivery Day: 

• During checkout, choose the day of the week you would like your order to be ready for pickup: Tuesday, Thursday, or Friday

              2. Same-Day Pickup:

•  Ensure that all items in your basket are scheduled for the same pickup date.
•  The date you select on the website indicates when your order will be ready for collection at the farm.
•  You will receive your confirmed collection time via WhatsApp on the day of collection.

               3. Collection Point Selection:

•  During checkout, you will be able to select your preferred collection point.
•   Please choose Pretoria for collection from Adene’s Farm Flowers.

               4.  Order Summary:

• After completing checkout, you will receive an order summary via email.
•  If you do not receive this email, your order has not been processed.
•  Please contact us if you do not receive a confirmation email.

             5.    Payment

• Payments are made securely online via PayFast at checkout.

              Delivery Notification

•  On the morning of your pickup day, you will receive a WhatsApp message confirming that your order is ready for collection.

              Invoice Details

• An invoice will be sent to you via email for your records.

               Pickup Time

•  Please collect your flowers at the specified time to ensure you receive the freshest and highest quality flowers.

           For any questions or assistance, please contact us directly at pretoria@adeneflowers.co.za or +27 65 331 3974. Thank you for choosing Adene’s Farm Flowers!