Welcome to our streamlined and user-friendly ordering process for exquisite cut flowers at Adene Flowers! To ensure a seamless delivery experience, please follow the comprehensive guidelines outlined below:

Your Step-by-Step Guide to Purchasing Cut Flowers

Visit our website: Adene Flowers:  https://adeneflowers.co.za/

1. Creating Your Online Profile:
When setting up your online profile, kindly choose the communication preferences that suit your needs.

2. Explore Our Cut Flowers:
Browse through our exquisite range of cut flowers on our Availability List.

For Brides:
Options to proceed with your order are as follows:
a. Place Order on the Website:
Select your preferred delivery date from our rolling calendar.
Delivery days are Tuesday, Thursday, and Friday as per the available dates on the website.
An order confirmation will be sent after we validate your order.

b. We Handle the Order for You (Manual Order):
We can manually load your order within the 2-week lead-time. This doesn't guarantee stock availability but prioritizes your order.
We'll communicate via email and WhatsApp for details such as flowers, wish list, budget, and specifications.

Delivery Days for the Current Week:

Collection Points:
Choose your preferred collection point during checkout. Please collect your order on the specified delivery day.
Please take note of the information available regarding: How do I know when my order is ready to be collected?

Custom Delivery:
Contact us for a custom delivery quote if you're outside our regular delivery zones or unable to collect.

Utilize the notes section at checkout for specific instructions or requests.
Complaints must be submitted via email within 24 hours of receiving your order, accompanied by attached photos.

Thank you for entrusting us with your floral needs. We are excited to provide you with a delightful experience!

For your utmost convenience, we offer multiple outlets for the collection of your beautiful flowers. Kindly find the details of our collection points listed below:

Collection Points: 
Delivery to Paarl N1 Mall Outside Woolworths (We Buy Cars)
Delivery to Trade Fresh Cape Town International

Airfreight or Courier: 
Cape Town International Airport: Flying to Durban, East London, Port Elizabeth and Johannesburg (Same Day Delivery not Guaranteed)
ST Couriers Stikland: (Same Day Delivery Not Available) 

Or alternatively: 
Adene’s Farm Flower Paarden Eiland Shop
Opening Times & Days: 
Monday – Friday: 09:00 – 18:00
Saturday: 09:00 – 14:00
Sunday: Not Trading
53 Section Street, Paarden Eiland, Cape Town, 7405
The Village Square
Opening Times & Days: 
Monday – Friday: 09:00 – 18:00
Saturday: 09:00 – 17:00
Sunday: 09:00 – 15:00
Queen St, Durbanville, Cape Town, 7550

Stellenbosch Square 
Opening Times & Days: 
Monday – Friday: 09:00 – 18:00
Saturday: 09:00 – 17:00
Sunday: 09:00 – 14:00
Webers Valley Road, Jamestown, Stellenbosch, 7600

Waterstone Village
Opening Times & Days: 
Monday – Friday: 09:00 – 18:00
Saturday: 09:00 – 17:00
Sunday: 09:00 – 15:00
Corner of R44 & Main Road, Somerset West, 7130

Ordering Guidelines:  
a. When placing your order for a specific date, please note that the dates on the website are rolling dates, indicating delivery for that specific date.  
b. We kindly request you to consider airfreight and courier timelines when selecting your delivery date, ensuring alignment with your planned function.  

Your thoughtful consideration of these factors will contribute to a seamless and timely delivery experience. If you have any inquiries or require assistance, feel free to reach out to our dedicated team.

You have the flexibility to collect your order every week on Tuesday, Thursday, and Friday

This convenient scheduling ensures that you can choose the day that best fits your preferences. 

We look forward to serving you on these collection days and appreciate your continued trust in our services. Should you have any specific requests or inquiries, feel free to reach out to us. Thank you for choosing us for your floral needs!

Notification and ETA: 
You will receive a WhatsApp notification on the day when our dedicated driver, Elton | Kirsten, embarks on the journey from our farm. The estimated time of arrival (ETA) at your designated collection point will be communicated to you via WhatsApp.
If you need your flowers on a specific day or time, we please ask that you make arrangements with us prior to the day of the flowers leaving the Farm.

Identifying Our Delivery Vehicle: 
Our driver, operates a distinctive big white truck adorned with the unmistakable Adene's Farm Flowers branding. 

Time-Sensitive Collection: 
Please be mindful that our flowers are available for pick-up only at the specified time. Regrettably, we are unable to retain them at the drop points beyond the designated collection window. 

Bring Your Own Buckets: 
To facilitate the safe transport of your beautiful blooms, we kindly request that you bring your own buckets for the collection. 

Important Payment Procedure Update: 
Due to recent instances of unsettled invoices post-delivery, we kindly request that you furnish proof of payment prior to collecting your flowers. Our drivers have been expressly instructed to withhold flower deliveries until confirmation of payment is received. We sincerely appreciate your cooperation and understanding in adhering to this new procedure.

Courier Information: 
For deliveries within the Western Cape, we utilize the services of ST Courier. 

Please take note of the following details regarding packaging costs associated with flower courier services: 
Packaging Costs (including VAT)
Small Box: R30 
Big Box: R40 
Waterbags: R7 per Waterbag (combining 2 bunches in 1 bag) 
Delivery Cost to Cape Town Depot: R161 

The courier charges will be invoiced directly by ST Courier. It's important to emphasize that we cannot guarantee same-day delivery. ST Courier will confirm the expected delivery date once the flowers are received from Adene’s Farm Flowers.  

Air Freight Delivery Details: 
We extend our flower delivery services nationwide through air freight, facilitated by TSU Cargo. 

Please take note of the following important information:  
We exclusively deliver to Cape Town Airport after 1 pm.  
Upon receipt of the waybill and flight times from TSU, we will promptly share this information with you via WhatsApp. This information is essential for your collection.  
The flowers are maintained in cold storage from the time of our drop-off until your collection from the airport.  

For those collecting flowers from JHB BidAir, kindly provide the following details or complete their online form via the provided link:
Vehicle Make and Model Colour 
Registration Number 
Driver Name 
Driver Surname 
Driver ID 
Cell Number 

BidAir Collection JHB: https://maps.app.goo.gl/2DpuXSUHtKyEYzYj9
Contact: 011 230 4600 

For your convenience, here is the link to BidAir's Online Form:
Please take note of the following details regarding packaging costs associated with flower courier services: 
Packaging Costs (including VAT)
Small Box: R30 
Big Box: R40 
Waterbags: R7 per Waterbag (combining 2 bunches in 1 bag) 
Delivery Cost to Cape Town International: R161 

Please be aware that we do not guarantee same-day delivery, and it is a requirement for you to collect your flowers from the airport. 

If you have any further inquiries or need assistance, feel free to contact us.      

Yes, please email us at for enquiries at flowers@adeneflowers.co.za for a custom delivery quote.


To ensure a seamless and fulfilling experience, we recommend placing your order 4 or 5 days in advance. This proactive approach ensures that we can meet your requirements effectively and minimizes the possibility of any disappointments. Your timely order allows us to prioritize stock and make the necessary arrangements for a smooth and satisfactory transaction. Thank you for your understanding and cooperation in making your floral experience with us truly delightful!

Our commitment to providing you with the freshest and most vibrant flowers involves a meticulous weekly stock update process. Here's an insight into our stock management:  

Stock Update Schedule: 
Stock is updated weekly, and the Availability List for Cut Flowers is dispatched thereafter. We adopt a two-week loading approach to ensure accuracy and transparency in our offerings.  

Week 1: Comprehensive Garden Inventory During the first week, we showcase all available stock in our garden on our website for seamless online purchasing. This reflects the entirety of what our garden currently has to offer.  

Week 2: Strategic Stock Selection In the second week, we load a percentage of stock that we are confident our garden will produce. This ensures that you have access to a curated selection of high-quality blooms.  

Weekly Stock Topping-Up: 
Stock is consistently updated every Tuesday, specifically during the second week. This periodic "topping up" of stock guarantees that our offerings remain robust and diverse.  By adopting this approach, we aim to provide you with accurate and reliable information about our floral inventory. 

Thank you for your understanding, and we look forward to serving you with the freshest blooms from our garden.

Cancellation and Amendment Policy:  

a. The Buyer reserves the right to cancel or amend all orders up to 5 days before the scheduled delivery date without incurring any cancellation fees. However, it is imperative to notify our office of any cancellations, as online cancellation is not available. Failure to inform the office may result in continued liability for the order and payment of the flowers.  

b. Cancellations made 2 – 4 days before the selected delivery date will incur a 20% cancellation fee.  

c. The Buyer may reduce the order by a maximum of 20% per line item 2 – 4 days before the selected delivery date. There is no restriction on adding goods to the order during this period.  

d. The Buyer is fully liable for the entire order if cancellation occurs within 0 – 2 days before the selected delivery date.  

We appreciate your understanding and cooperation in adhering to these policies. If you have any questions or require further clarification, please do not hesitate to contact our office.