To begin, please visit our website and click on "Register" located in the top right corner. You'll be prompted to enter your address and a valid cell phone number to create your online profile. By creating a profile, you'll receive essential updates and personalized communications. If you're interested in receiving our availability list for cut flowers, please tick the box labelled "Availability List - Cut Flowers."
Finding the Product:
Browse the website to find the product you want to purchase. Use search filters or categories to narrow down your options if needed. For cut flowers, please navigate to the "Shop" dropdown menu, choose the "Cut Flowers" category, and explore the selection of flowers we currently offer.
Adding to Cart:
Once you've found the product, click on it to view details such as size, colour, quantity, etc. Select the options you prefer, and then click on an "Add to Cart". This action places the item in your virtual shopping cart.
Reviewing Your Cart:
After adding items to your cart, you can see a summary of what you've selected. Make sure everything is correct in terms of product details, quantity, and price. Proceed to Checkout: When you're ready to complete your purchase, proceed to checkout. Please choose your preferred collection point. Please note that a standard delivery fee of R161 applies. If you are unable to collect the flowers from the farm and require delivery, a minimum order of R1000 is required.
Enter Shipping Information:
If your order is less than R1000, farm collection is the only available option. If you prefer delivery, please check with the office to confirm feasibility. For details on couriered orders, please visit the "Orders to be Couriered" tab.
The next step will be to "Continue to Review," "Confirm," and "Complete Purchase." After completing these steps, you will receive an Order Number from our side.
Payment Method:
Due to recent incidents of unpaid invoices following delivery, we kindly request that you provide proof of payment before collecting your flowers. Our drivers have been instructed to withhold flower deliveries until payment confirmation is received. We appreciate your cooperation and understanding as we implement this new procedure.
Cancellation and Amendment Policy:
a. The Buyer reserves the right to cancel or amend all orders up to 5 days before the scheduled delivery date without incurring any cancellation fees. However, it is essential to notify our office of any cancellations, as online cancellation is not available. Failure to inform the office may result in continued liability for the order and payment of the flowers.
b. Cancellations made 2 – 4 days before the selected delivery date will incur a 20% cancellation fee.
c. The Buyer may decrease the order by a maximum of 20% per line item 2 – 4 days before the selected delivery date. There are no restrictions on adding goods to the order during this period.
d. The Buyer is fully liable for the entire order if cancellation occurs within 0 – 2 days before the selected delivery date.
Your understanding and cooperation in adhering to these policies are greatly appreciated. If you have any questions or need further clarification, please feel free to contact our office.
For your utmost convenience, we offer multiple outlets for the collection of your beautiful flowers. Kindly find the details of our collection points listed below.
Notification and ETA:
You will receive a WhatsApp notification on the day our dedicated driver departs from our farm. The estimated time of arrival (ETA) at your designated collection point will also be communicated to you via WhatsApp. If you require your flowers on a specific day or time, please arrange this with us before the day of departure from the farm.
Identifying Our Delivery Vehicle:
Our driver operates a distinctive large white truck branded with the unmistakable Adene's Farm Flowers logo.
Time-Sensitive Collection:
Please note that our flowers are available for pickup strictly within the specified time window. Unfortunately, we cannot hold them at drop points beyond the designated collection period.
Bring Your Own Buckets:
For the safe transport of your beautiful blooms, we kindly request that you bring your own buckets for collection.
Collection Points: (These are designated locations where you can meet our truck at a specified time. Please note, our drivers cannot hold your flowers at the stop or wait if you are delayed, as our schedule is tightly managed.)
• Delivery to Paarl N1 Mall Outside Woolworths (We Buy Cars)
• Delivery to Cape Town International Airport
• Delivery to Wellington (The Old Tannery)
If none of these collection points are convenient for you, you can also pick up your flowers from one of Adene’s Farm Flower Kiosks:
• Majik Forest Shopping Centre
• Location: Cnr Van Riebeeckshof Road, Koelenhof St, Van Riebeeckshof, Cape Town, 7530
• The Village Square
• Location: Queen St, Durbanville, Cape Town, 7550
• Stellenbosch Square
• Location: Webers Valley Road, Jamestown, Stellenbosch, 7600
• Waterstone Village
• Location: Corner of R44 & Main Road, Somerset West, 7130
Airfreight or Courier Options:
- Cape Town International Airport: Shipping to Durban, East London, Port Elizabeth, and Johannesburg (Same-day delivery not guaranteed).
- ST Couriers Stikland: (Same-day delivery not available).
Courier Information:
For deliveries within the Western Cape, we use ST Courier services.
Please note the following packaging costs for flower courier services (including VAT):
- Small Box: R30
- Big Box: R40
- Waterbags: R7 per Waterbag (each bag can combine 2 bunches)
Delivery Cost to Cape Town Depot: R161
ST Courier will invoice the courier charges directly. Please be aware that we cannot guarantee same-day delivery. ST Courier will confirm the expected delivery date once the flowers are received from Adene’s Farm Flowers.
Air Freight Delivery Details:
We offer nationwide flower delivery via air freight, managed by FWD Freight.
Key details to note:
- Deliveries are made exclusively to Cape Town Airport after 1 pm.
- Upon receiving the waybill and flight times from FWD Freight, we will promptly share this information with you via WhatsApp. This information is essential for your collection.
- Flowers are kept in cold storage from drop-off until your collection at the airport.
For those collecting flowers from JHB Bid Air, please provide the following details or complete their online form using the provided link:
- Vehicle Make and Model
- Colour
- Registration Number
- Driver Name
- Driver Surname
- Driver ID
- Cell Number
Bid Air Collection JHB Contact: 011 230 4600
For your convenience, here are the packaging costs associated with flower courier services (including VAT):
- Small Box: R30
- Big Box: R40
- Waterbags: R7 per Waterbag (each bag can combine 2 bunches)
- Delivery Cost to Cape Town International: R161
a. When placing your order for a specific date, please note that the dates listed on our website are rolling dates, indicating delivery for that particular day.
b. We kindly ask that you take into account airfreight and courier timelines when selecting your delivery date, ensuring it aligns with your planned function.
Your careful consideration of these factors will contribute to a smooth and punctual delivery experience. If you have any questions or need assistance, please don't hesitate to contact our dedicated team.
You have the flexibility to collect your order every Tuesday, Thursday, and Friday. This flexible scheduling allows you to select the day that best suits your preferences. (During off-peak seasons, these dates may vary. Please contact our office to confirm the scheduled delivery dates.)
To ensure a seamless and satisfying experience, we recommend placing your order 4 or 5 days in advance. This proactive approach helps us fulfil your requirements effectively and reduces the chance of any inconvenience. Timely ordering allows us to prioritize stock and make necessary arrangements for a smooth transaction. Thank you for your cooperation in making your floral experience with us delightful!
Our commitment to providing the freshest and most vibrant flowers involves a meticulous weekly stock update process. Here's how we manage our stock:
Stock Update Schedule:
We update our stock weekly and dispatch the Availability List for Cut Flowers thereafter. We follow a two-week loading approach to ensure accuracy and transparency in our offerings.
Week 1: Comprehensive Garden Inventory
During the first week, we showcase all available stock in our garden on our website for seamless online purchasing. This includes everything currently available in our garden.
Week 2: Strategic Stock Selection
In the second week, we load a selection of stock that we confidently expect our garden to produce. This ensures curated access to high-quality blooms.
Weekly Stock Topping-Up:
Stock is consistently updated every Tuesday during the second week. This periodic "topping up" of stock ensures our offerings remain robust and diverse.
By adopting this approach, we aim to provide you with accurate and reliable information about our floral inventory. Thank you for your understanding, and we look forward to providing you with the freshest blooms from our garden.
Please note that we can assist in proactively loading your order based on current availability. However, loading the order in advance does not guarantee the secured availability of the items. We will maintain communication and confirm closer to the scheduled time if any substitutes are required. Your understanding in this matter is highly appreciated.
Should you wish to add any special imports to your order, inform us in advance so we can ensure their inclusion.